Customer Care

All orders are carefully prepared to ensure our customers receive the quality they deserve.

As some of our collections are available on a pre-order basis, processing times may vary depending on the product and availability.

Pre-ordered products typically require 7–10 business days for supplier delivery to our UK location before final preparation and dispatch.

Please note that processing times are separate from delivery times.

We offer UK-wide delivery, with an estimated shipping time of 5–7 business days after dispatch.

Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.

Delivery estimates exclude weekends and public holidays.

MIRÓ offers worldwide shipping.

International delivery times and costs vary depending on the destination. Additional customs duties, taxes or import fees may apply and are the responsibility of the customer unless otherwise stated at checkout.

Local collection is available in Newport and Cardiff by arrangement.

Customers selecting this option will be contacted once their order is ready, with further collection instructions.

We want every MIRÓ customer to feel confident in their purchase.

If you receive an incorrect, damaged or faulty item, please contact us at Admin@mirohair.com with your order number, a description of the issue and supporting photographs where appropriate.

For hygiene reasons, we ask that customers do not wear, install, alter or chemically treat hair products they intend to return.

Returns and refunds are handled in accordance with applicable UK consumer rights. Eligible online purchases may be cancelled within 14 days of delivery, subject to any lawful exceptions. This does not affect your statutory rights if an item is faulty or not as described.

Please contact us before sending any items back so we can provide the appropriate return instructions.